FAQ
Do I have to be in a certain type of role/profession to use and/or benefit from The Growth Stack?
Nope! The Growth Stack was intentionally created for use across any industry, job function, and level. It can be used outside of professional conversations as well, though it was inspired by executive coaching conversations.
How do I use The Growth Stack?
The Growth Stack is easy to use! Choose the card family you wish to draw from (1:1 Career Conversations, Team Building, or Self-Coaching), consider the Depth Level at the bottom to help guide your selection based on the relationship you have with the person you are speaking with, then ask the questions one-by-one starting with the main question at the top of the card.
Each set of The Growth Stack comes with a pocket guide with more information on using the cards.
What results can I expect from The Growth Stack?
The Growth Stack is designed to guide you through more effective development conversations.
Are there training sessions to learn to use The Growth Stack more effectively?
Not yet but stay tuned! We are currently working on training materials to enhance your use of The Growth Stack. Sign up for our mailing list to be alerted to upcoming virtual and in person programs.
Can I purchase only one section of the complete deck (e.g., 1:1 Career Conversations, Team Building, or Self-Coaching)?
We are working on developing smaller sets. Be sure to sign up for our mailing list to be alerted to new product offerings.
Do you have card decks for other topics?
We are in the process of developing expansion packs. Past customers and members of our mailing list will be alerted before new products go live for sale.
ORDERS & SHIPPING
**IMPORTANT PROCESSING & COVID-19 SHIPPING DELAYS**
Due to increased demand please allow an additional 3 business days to process your order, prior to shipping. In addition, please note Domestic and International carriers are operating with an expected delay of an additional 5-10 business days on top of already defined transit times due to COVID-19. Certain locations, especially larger cities, are experiencing additional delays due to labor shortages.
Please note the below shipping timelines are estimates from the carrier not guarantees.
Business Days do not include Saturday, Sundays, and Holidays.
USPS First Class / Priority Mail (2-8 business days)
USPS Priority Mail Express (1-2 business days)
DHL Parcel International Direct (10-15 business days)
DHL Expres (5-10 days)
***Due to the impact of COVID-19 please expect shipping carrier delays for both domestic and international orders. This includes expedited orders.
Shipping Updates for Domestic and International Orders
Domestic and International shipping is experiencing a general slowdown across the board regarding both shipping and tracking information. Please allow 72 hours after fulfillment for tracking information to display properly.
When will I receive my order?
Due to the impact of COVID-19 please expect shipping carrier delays for both domestic and international orders. This includes expedited orders.
While we do not have exact timing for delays at this time, we are monitoring the status closely and will keep you posted about when your order will arrive. If you purchased internationally and your order status hasn’t changed in 30 days from the last tracking update we will consider the package lost. If you have further questions, or if you would like to cancel your order, please email us at hello@thegrowthstackcards.com
My tracking is in pre-shipment. What does this mean?
We know that all carriers are behind on updating their online tracking and doing their best to recover from increased volume during the holiday rush and unprecedented delays due to the COVID-19 impact. This is a potential reason the status reads "pre-shipment" with the carrier. If an order is stuck in "pre-shipment", this usually means USPS has scanned your package but is unclear of the current package whereabouts. It may also mean they have missed the initial scan at the distribution center and will likely scan at the next checkpoint in the delivery journey. Due to the reasons mentioned above, USPS has had challenges over the last 12+ months resulting in a lack of staff and resources. This is causing additional delivery delays to customers across the country.
We have received feedback from customers indicating that USPS tracker has often indicated the order/package is in "pre-shipment" and then received an updated scan; "your package will be delivered tomorrow before 10 AM" OR "your order is currently out for delivery." In most cases, the "pre-shipment" will change to "your order is out for delivery" as that is happening nine out of ten times at the moment.We appreciate your patience and understanding, as we cannot cancel an order that has already been shipped. Please feel free to reach out if your package has not arrived in 30 days for a full refund or reshipment.
Can I change or cancel my order?
We do our best to process orders as fast as possible, however, if you wish to change or cancel an order after you’ve submitted it, please contact our customer care team and we’ll do our best to find a solution together.
Do you ship internationally?
Please contact hello@thegrowthstackcards.com to discuss international shipping options.
Please note for any international shipping, that the cost of shipping goes towards shipping the item only and not towards any additional customs fees and/or taxes that may be charged for international delivery. The Customer is liable for any additional customs fees and taxes necessary to receive the package
RETURNS/EXCHANGES
What is the return/exchange policy?
Unless the item is damaged, or the order was incorrect, please note all sales are final and may not be returned, cancelled, or exchanged. If the item is damaged, or the incorrect item was received, please email us within seven (7) days of the date your order is received at hello@thegrowthstackcards.com and provide your name, order number, description of the issue and please attach a photograph of the incorrect or damaged item received.
If your order qualifies for a return or exchange once we receive the item(s), we will ship out the correct or replacement item(s) as soon as possible. If the item(s) are out of stock, we will ship them to you as soon as inventory is restocked.
Please note the following exceptions to our return and refund policy:
Returned items must be returned in original product packaging. Returned items must have no visible signs of wear or use.